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Frequently Asked Questions
Exchanges & returns
- You can return a product up to 30 days after recieving it.
- Keep in mind that we cannot accept returns on products that are missing brand tags and/or labels.
- There's no need to contact us prior, just fill in the return form and use the return label you got with you shipment.
- Refunds are made to the account used when the purchase was made.
- If you want to return underwear or other similar products, please keep in mind that we cannot, for hygienic reasons, accept them if the seal on the packaging has been broken.
- The products are your responsibility until they reach our warehouse, so please ensure that you pack them properly to avoid damages during shipping.
- If you return all products you've bought, a processing fee of £10,95 will be deducted from the refund.
- A return is normally processed within 1-3 wokring days from it reaching our warehouse.
- The same terms as when making a return apply.
- Fill in the form with what you want to exhcange your product for.
- If we have it in stock, it is usually sent the day after the return has been processed.
- Keep it mind that the value of your exchanged items cannot exceed the original sum.
Mail respones sometimes end up in the spam folder, unfortunately, so we recommend contacting us via Messenger instead.
If you've returned your purchase without hearing anything from us, you're welcome to contact us so we can find out why. Usually, it's as simple as Klarna sometimes taking up to 14 work days before issuing the refund that we've requested.
If you want to return a damaged or defect product, please contact us via mail or Messenger and we'll sort this out in the best way possible.
In short terms, it means that we at Style.shop want you to feel safe as a customer when shopping with us. In other words, we're moving the fitting rooms into your home! As soon as your products arrive, you're able to take your time and really try them out. The products you're happy with you keep, and the others you return to us. We always have free return shipping when you decide to keep at least one product, otherwise a small return fee of 58kr be deducted from the refunded amount.
Purchases & orders
We don't always know if something will be restocked or not, but we recommend subscribing to the size you want. If it ever comes back in stock again, you'll be notified the moment it is.
You could also search for similar products using our search function at the top of the page.
Keeping an eye on our new arrivals is a good idea too since we're regularly adding new pieces to our inventory.
It might be that one or more of the purchased products are preorders. If that's the case, your purchase will be on hold until we can ship all products at once. Information about this should've been sent to you when the purchase was made, but unfortunately system errors occur from time to time.
Another reason could be that your shipment has been delayed, and you can track it yourself using the tracking link sent to you earlier.
Regardless, we encourage you to contact us via mail or Messenger, so we can sort this out.
We have free shipping on all orders above £99, else we'll charge a minor shipping fee of £10,95.
We offer many ways to pay for your purchase at Style.shop. Credit card, invoice or installments are available to most. You can read more about payment methods in our Terms of Purchase.
We always have FREE exchanges, and free shipping when you shop for £95.
No deal is completed before you have received your goods, tested and approved them. We offer something that we call on Style.shop for "Try-Home-Guarantee", which in short means you can click on items that you are in peace and quiet at home. If something fails, or if you are not satisfied, you can replace sizes or products for free (we will charge all shipping costs both return and return). If you want to make a full return, this goes well, it comes with a prepaid shipping label in the package that you just stick to. A handling fee of £7 will be deducted from the refund. Apart from this, we always have 30 days of purchase on everything, which means you can get your money back if you are not completely satisfied. (This is provided that the product is unused and undamaged.)
Still need our help?